Step 1: Login into Horizon using your username and password supplied to you.




Step 2: Go to “Users” tab then select “List Users”.


Step 3: Select the your own name by clicking “Edit”.



Step 4: Click the “Phone” tab to enter phone settings.


Step 5: Click the “Device Customisation” button to start customising your device.



Step 6: Select the key type you would like to change, “Soft Keys” “Line Keys”.


Step 7: Depending on the key type you have selected different options will be available.


Step 8: You can configure each button by clicking on the button.



Step 9: You can select the different options below:


Soft Keys:


  • Redial - This allows you to redial from your call history list.
  • Forward - This allows you to forward a call to another device. Once pressed you will have to define the destination number. To disable press this soft key again.
  • DND - This option allows you to enable/disable the Do Not Disturb feature. This will mean you will not be able to receive a call while enabled. To disable press the soft key again.
  • Directories - This will bring up the directory menu where you can search for a contact.
  • Redial Last Call - This allows you to redial the last call you have made.
  • Call return - This allows you to return the last call.
  • Group Pickup - This allows you to pick up a call from a group. Make sure you are a member of a pickup group.
  • Pickup - This allows you to pick up a call.
  • Parked Call Retrieve - This allows you to retrieve a call that has been parked.
  • None - This will leave an empty space on this location.


Line Keys:


  • Default - This selects the default option which is the Busy Lamp Field.
  • Speed Dial - This will allow you to assign a speed dial to the selected line key. The name supplied will appear on the device.
  • Busy Lamp Field - This will allow you to monitor a user. You will be able to setup the BLF users on the BLF page found under Call Setup > Incoming Calls > Advanced > BLF.
  • Call Park - This will allow you to park a call against your own number or to another extension.
  • Call Retrieve - This will allow you to retrieve a parked call. You can specify the extension where you would like to retrieve the parked call from.
  • Group Call Park - This will allow you to park the call against the call park group that you are in. Other users within this group will be able to pick up a call parked by using Group Call Pickup.
  • Call Pickup - This will allow you to pick up a call that’s has been parked against your number.
  • Group Call Pickup - This will allow you to pick up a call that has been parked in the call park group you are in.
  • Page Group - This will allow you to call the Page Group.


Step 10: Click “Save” button, now your customised phone is ready to use.